Villkor, Reklamation & Retur | Hälsoboden Halmstad

Terms and conditions

Order information

When you have completed an order, an order confirmation is sent to the e-mail address you entered at checkout.
The e-mail contains all information about your order, such as invoice address, delivery address, products, prices and shipping costs.
ATTENTION! The confirmation can sometimes be sorted as "spam" with some e-mail providers, e.g. Gmail. Therefore, check your "spam" folder if the confirmation does not appear within 30 min.
If something is wrong with the order, you should contact us immediately by email (halsobodenhalmstad@gmail.com) or phone (035-215333).
You must be 18 years of age or have a guardian's approval when ordering.

-Pick up in our store in Halmstad
You can pick up and pay in our store in Halmstad. We will notify you by e-mail when your order is available for collection.
Address: Hälsoboden Halmstad, Kyrkogatan 3, 30242, Halmtstad
Opening hours:
10.00-18.00 Monday - Friday
11.00-14.00 Saturday
Sunday Closed

Right of withdrawal

The product must be in salable condition with undamaged packaging.
The right of withdrawal does not apply to being specially ordered for you as a customer.
You have a statutory 14-day right of withdrawal from the moment you have received an item that you ordered.
You cannot use the right of withdrawal supported by Swedish law on goods whose sealing has been broken, goods that lose their value (eg food) upon delivery.
When using the right of withdrawal, you are responsible for the return shipping.
If the right of withdrawal is used, the price of the item will be refunded (not shipping).

Complaint

Communicate why you do not accept the item and state why you believe the item is incorrect to e-mail (halsobodenhalmstad@gmail.com) or telephone (035-215333).
We will then send you a pre-paid return shipping slip and instructions.
Always report any complaints as soon as possible.
According to the law, you have the right to complain about your product for 3 years, provided that the fault can be referred to the seller as original, within 6 months from the time of purchase.
We follow the General Complaints Board's recommendations.

Unclaimed packages

If you do not pick up your goods, , we will charge you our cost for delivery, return and storage costs.
The cost of this is currently SEK 395.
Unclaimed package does not count as cancellation of your purchase.
According to Swedish law, you must always notify us of the use of the right of withdrawal, complaint, exchange or return of your order.

The Personal Data Act (PUL)

We do not save your customer data for anything other than the fulfillment of your order. We comply with the Personal Data Act, you can always request corrections, extracts and that we remove your data from our register.

Hälsoboden i Halmstad AB protects your personal privacy and strives to always protect your personal data in the best possible way. Hälsoboden i Halmstad AB is the personal data controller for the data that is processed. As a personal data controller, we are responsible for the processing of your data, how and for what purposes the processing is done.

What personal data do we process?
The personal data that Hälsoboden i Halmstad AB processes is your name, e-mail address, delivery address, IP address, browser, telephone number.

How do we use your personal data?
Hälsoboden i Halmstad AB will use the personal data that you provide or have provided to us for the purpose of administering your purchases and fulfilling our commitments to you as a customer such as delivery of goods and communication of order status.

The data can be used for identification, direct marketing, customer surveys, newsletters and for statistical purposes. You can stop marketing to you as a customer at any time by contacting our customer service via email at halsobodenhalmstad@gmail.com

Hälsoboden i Halmstad AB conveys information to partners who have the right to use your personal data in connection with the delivery of goods and to be able to keep you updated on the status of an order. In addition, we pass on your data to our selected and trusted partners who deal with marketing, finance and payment.

How long are my personal data saved?
If you have agreed to a purchase, your data will be saved until further notice or until you yourself request to close the account. You can unregister as a customer at any time. Your data is also saved as long as it is necessary based on legal requirements or to fulfill Hälsoboden i Halmstad AB or SHälsoboden i Halmstad AB's business partners' obligations towards you, e.g. to fulfill delivery or warranty obligations.

Regardless, your data will never be saved longer than what is permitted according to current personal data legislation.

Hälsoboden i Halmstad AB is obliged to protect your personal data. We use technical and organizational security measures to secure your personal data against unauthorized access, loss, destruction and against disclosure of your personal data by either an individual or an organization, or that it is otherwise processed in a manner that is contrary to applicable law.

Your rights
According to current personal data legislation, you have the right to gain insight into what personal data we have processed about you, where it comes from and what we use it for. You can also gain insight into how long we store your personal data and who receives data about you, to the extent that we forward data to our partners. However, access may be limited with regard to other people's privacy, trade secrets and intellectual property rights.

If your data is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.

Your consent is voluntary. If you regret it, you have the option to easily withdraw your consent.

If you want us to correct or delete your personal data that we have registered about you, if you do not wish to receive further inquiries from us or if you have questions about the above conditions, please contact us at halsobodenhalmstad@gmail.com.